Zend Consulting Services — Executive Search & Selection

ZEND CONSULTING SERVICES

OPPORTUNITY

Head – Customer Experience / Luxury Hospitality

LocationMumbaiIndustryHospitalityFunctionCustomer Experience / Hospitality LeadershipExperience15+ years

ABOUT THE CLIENT

A well-funded Venture Capital-backed portfolio company reimagining hospitality and property ownership / wealth creation.

Job Description

  • Build a Luxury Customer Experience department from scratch.
  • Design persona-based hospitality experience journeys.
  • Lead brand, operations, guest experience and business performance strategy.
  • Own operating, marketing & sales and capital budgets.
  • Drive room yield, guest-room / resort revenue and profitability.
  • Ensure SOPs, policies and service standards.
  • Lead financial outlooks across Rooms, F&B, Spa and other functions.
  • Build strategic alliances and partnerships.

Candidates Required

  • 15+ years in 5-star Hotel / Hospitality.
  • Experience in Customer Experience and Revenue Management.
  • Business strategy experience with an entrepreneurial orientation.
  • Large-team leadership experience.
  • Exceptional communication skills.
  • Ready to relocate to Mumbai.

Reference Code: Head Customer Experience – Hospitality

To apply, please send your updated resume along with your current compensation details to resume@zcsindia.com, mentioning Head Customer Experience – Hospitality in the subject line.